Digital accessibility statement

Accessibility

This page aims to present our accessibility policy and define the general accessibility level observed on the website, in accordance with the applicable protocols and regulations. 

What is digital accessibility ?

Digital accessibility is a set of standards and best practices covering functional, graphic, technical and editorial aspects.

Digital media (websites, mobile applications, PDF files, etc.) must adhere to particular standards and best practices in order to be accessible by people with disabilities.

For example, an accessible website allows users to :

  • Customize its display via the operating system and/or browser (enlarge or shrink characters, change typography, modify colors, turn off animations, etc.).
  • Browse using assistive technologies such as text-to-speech or Braille.
  • Navigate without having to use a mouse, just a keyboard, switches or a touchscreen.
  • Watch videos and audio content with subtitles and/or transcriptions.
  • And more.

Digital accessibility commitments

TotalEnergies is committed to ensuring that its websites (internet, intranet, and extranet), mobile applications, software packages, and digital street furniture are accessible in accordance with local and international requirements.

To achieve this, it implements the following strategy and actions :

The « renouvelables.totalenergies.fr » website was built using TotalEnergies site factory, which enables the creation of multiple websites based on a shared structure and common components.

To achieve the best possible results, accessibility was taken into account by the teams responsible for functional and graphic design as well as development, throughout the entire creation process of this site factory.

In addition, training on content accessibility was provided to contributors to websites built using this factory. This is complemented by input assistance tools available in the back office, as well as in the contribution guide published by the Webroom teams.

Partial compliance statement with RGAA

This statement applies to the « renouvelables.totalenergies.fr ».

Compliance status

This website is partially compliant with RGAA (Référentiel Général d’Amélioration de l’Accessibilité), version 4.1.2, due to the non-compliance issues listed below.

Test results

The RGAA 4.1.2 compliance audit carried out in November 2025 by Ideance shows that, for the sample :

  • The overall compliance rate is 50.7%.
    This rate is obtained by dividing the number of compliant criteria by the number of applicable criteria.
  • The average compliance rate is 80.1%.
    This rate is obtained by averaging the compliance rates for each page.

Non-accessible content

Non-compliance issues

List of non-compliant criteria :

  • 1.1 – Some informative images do not have text alternatives.
  • 1.2 – Some decorative images are not ignored by assistive technologies.
  • 2.2 – Some iframe titles are not relevant.
  • 3.2 – Some text/background color contrasts are insufficient.
  • 3.3 – Some interface component or informative graphic element contrasts are insufficient.
  • 4.1 – Some videos do not have text transcripts or audio descriptions.
  • 4.3 – Some videos are not subtitled.
  • 4.5 – Some videos do not include audio descriptions.
  • 6.1 – Some links are not explicit.
  • 7.1 – Some scripts are not compatible with assistive technologies.
  • 7.3 – Some scripts cannot be controlled via keyboard or pointing devices.
  • 7.4 – Context changes triggered by scripts are not indicated or controllable.
  • 7.5 – Status messages are not correctly conveyed to assistive technologies.
  • 8.6 – Some page titles are not relevant.
  • 8.7 – Language changes are not indicated.
  • 8.9 – Some tags are used for presentation purposes only.
  • 9.1 – Some information is not structured using appropriate headings.
  • 9.3 – Some lists are not properly structured.
  • 10.1 – Style sheets are not used to control presentation.
  • 10.4 – Some text is not readable when font size is increased up to at least 200%.
  • 10.7 – Focus on interactive elements is not visible.
  • 10.8 – Some hidden content is not meant to be ignored by assistive technologies.
  • 10.11 – Some content cannot be displayed without horizontal scrolling at a viewport width of 320px.
  • 10.13 – Additional content appearing on focus or hover is not controllable.
  • 11.1 – Some form fields do not have labels.
  • 11.9 – Some form button labels are not relevant.
  • 11.10 – Input validation is not used appropriately.
  • 11.11 – Input validation is not accompanied by error correction suggestions.
  • 11.13 – The purpose of input fields cannot be determined to enable autofill.
  • 12.6 – Repeated content regions (header, main navigation, main content, footer, search) cannot be reached or skipped.
  • 12.8 – Tab order is not consistent.
  • 13.3 – Downloadable office documents do not have accessible versions.
  • 13.8 – Moving or blinking content cannot be controlled.
  • 13.9 – Content is not accessible regardless of screen orientation (portrait or landscape).

Additional notes

Validity of generated source code

The generated source code for the site pages is not fully valid according to the specified document type.

However, for the reasons outlined below, RGAA criterion 8.2 related to this issue has been marked as compliant.

Officially, WCAG criterion 4.1.1 corresponding to RGAA criterion 8.2 has been removed from WCAG 2.2 and should be considered as still satisfied with regard to WCAG 2.1, as well as the European standard EN 301 549.

In practice, this criterion no longer brings any benefit for accessibility for people with disabilities. Any accessibility issues resulting from invalid generated source code are covered by other RGAA criteria.

Unaudited Third Party Elements

Tealium cookies consent manager, Cloudflare widget and Youtube player video were not fully audited during the process.

However, it has been checked their presence does not have an impact on either use or consultation of the website.

Declaration preparation

This declaration was prepared on February 19, 2025 then updated on April 28, 2026. It is based on an audit of the technical base common to TotalEnergies sites.

Technologies used in website development

  • HTML 5 ;
  • SVG ; 
  • ARIA ; 
  • CSS ; 
  • JavaScript ; 
  • Drupal.

Test environment

The compliance tests were conducted using the following browser and screen reader combinations :

  • Firefox 149.0 and NVDA 2025 on Windows 11 ;
  • Firefox 149.0 and JAWS 2025 on Windows 11 ;
  • Safari and VoiceOver on macOS 26.3 ;
  • Safari and VoiceOver on iOS 26.3.

Accessibility assessment tools

  • Colour Contrast Analyser ;
  • Contrast Finder ;
  • Firefox Code Inspector ;
  • Web Developer ;
  • Stylus ;
  • Headings map.

Website pages subject to the compliance assessment

Improvement approach

In November 2025, an RGAA (version 4.1.2) compliance audit was carried out by Ideance. This audit revealed an overall compliance rate of 50.7% and an average per-page rate of 80.1%.

These results confirm the efforts already undertaken, while highlighting the need for significant improvements to ensure an inclusive experience for all our users.

With this in mind, we are committed to :

  • Complying with all RGAA criteria when designing our new websites and web pages;
  • Improving the existing pages analyzed by Ideance, as well as all content currently online.

Our objective is clear : to achieve an overall compliance rate of 70% within 12 months, starting from December 2, 2025, in order to provide a fair and inclusive experience for everyone. Once this objective has been reached, we will continue our efforts to go beyond this threshold and strive toward maximum compliance.

Feedback and contact

If you are unable to access any content or service on this website, you can contact us using one of the methods below, describing your issue :

  • Send us a message via our contact form.
    Write to us at : [email protected]
  • Call us at : +33 (0)4 67 32 63 30
  • Write to us by post at the following address : Communication Department
    74 rue Lieutenant de Montcabrier
    Technoparc de Mazeran - CS10034
    34536 Béziers Cedex

If you have specific needs or would like to learn more about TotalEnergies’ digital accessibility approach, a dedicated channel is available : [email protected]

We are committed to responding within one month at the latest.

Remedies

  1. You have identified one or more instances of non-compliance with digital accessibility regulations on this website (accessibility issues, missing mandatory statements, etc.).
  2. You have contacted us to inform us.
  3. You have not received a satisfactory response.

You may then :

Contact Arcom

To report one or more breaches of digital accessibility regulations, visit the page « Report an accessibility issue with a digital service » on the Arcom website.

Contact the Defender of Rights

To assert your rights regarding accessibility issues you have encountered :

  • Contact the delegate in your region via the Defender of Rights directory.
  • Or fill out the Defender of Rights complaint form by selectingn :
    « I am a victim of discrimination » then « Private goods and services » then « Disability ».
  • Or send a postage-free letter (no stamp required) to the following address : Défenseur des droits
    Libre réponse 71120
    75342 Paris CEDEX 07